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Ben-Piet Lotter
1 reviews | Active since Oct 2017
10 Jan 2020, 07:01
Sportingbet will not pay out winnings
I have been trying to withdraw my winnings for weeks. The process requires document uploads which is fair enough as I suppose it it a regulatory requirement. The website says it will take a few days to 'review' the uploads. This is a lie. It takes weeks / doesn't happen. There is no communication back from Sportingbet either. It appears that they are refusing to pay out winnings. This appears to be a **** site. Be aware.
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Sportingbet South Africa's replyOfficial
10 Jan 2020, 09:52Good morning Ben-Piet,
Thank you for your review.
You are correct in saying that documents need to be reviewed as part of our commitments to the Financial Intelligence Center as an accountable institution. What I am concerned about is the fact that you're saying it has taken weeks for this review to take place, which it shouldn't be. I will review this and revert within the hour.
Please accept our sincere apologies for the delay.
Kind regards,
Carl Hannival
Thank you for your review.
You are correct in saying that documents need to be reviewed as part of our commitments to the Financial Intelligence Center as an accountable institution. What I am concerned about is the fact that you're saying it has taken weeks for this review to take place, which it shouldn't be. I will review this and revert within the hour.
Please accept our sincere apologies for the delay.
Kind regards,
Carl Hannival
Sportingbet South Africa's reply10 Jan 2020, 09:52
Official
Good morning Ben-Piet,
Thank you for your review.
You are correct in saying that documents need to be reviewed as part of our commitments to the Financial Intelligence Center as an accountable institution. What I am concerned about is the fact that you're saying it has taken weeks for this review to take place, which it shouldn't be. I will review this and revert within the hour.
Please accept our sincere apologies for the delay.
Kind regards,
Carl Hannival
Thank you for your review.
You are correct in saying that documents need to be reviewed as part of our commitments to the Financial Intelligence Center as an accountable institution. What I am concerned about is the fact that you're saying it has taken weeks for this review to take place, which it shouldn't be. I will review this and revert within the hour.
Please accept our sincere apologies for the delay.
Kind regards,
Carl Hannival