MD
Mpendulo D
1 reviews | Active since Feb 2018
14 May 2020, 22:21
Sporting Bet
You guys made a debit of R150 from my account without my consent. What is the meaning of this?
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Replies (1)
Sportingbet South Africa's replyOfficial
20 May 2020, 14:38Good day, Mpendulo,
Firstly, let me begin by apologizing for the inconvenience this may be causing you.
We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services/credit provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
Feel free to reach out to our customer services team via our telephone line ***, email us at *** or use our live chat feature. Our agents are online to assist daily from 9 am to 7 pm.
Kind regards,
Carl Hannival
Firstly, let me begin by apologizing for the inconvenience this may be causing you.
We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services/credit provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
Feel free to reach out to our customer services team via our telephone line ***, email us at *** or use our live chat feature. Our agents are online to assist daily from 9 am to 7 pm.
Kind regards,
Carl Hannival
Sportingbet South Africa's reply20 May 2020, 14:38
Official
Good day, Mpendulo,
Firstly, let me begin by apologizing for the inconvenience this may be causing you.
We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services/credit provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
Feel free to reach out to our customer services team via our telephone line ***, email us at *** or use our live chat feature. Our agents are online to assist daily from 9 am to 7 pm.
Kind regards,
Carl Hannival
Firstly, let me begin by apologizing for the inconvenience this may be causing you.
We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services/credit provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
Feel free to reach out to our customer services team via our telephone line ***, email us at *** or use our live chat feature. Our agents are online to assist daily from 9 am to 7 pm.
Kind regards,
Carl Hannival