NL
Nthabi L
1 reviews | Active since Dec 2016
11 Jun 2026, 13:33
Records not updates
I have repeatedly requested that my records be updated on my profile, but it seems there is an ongoing issue.
A photo of me holding my ID, with all details clearly visible, was sent to Sportingbet on 9 June, again on 10 June, and once more on 11 June. I do not understand why it is proving so difficult to update my records.
I have spent a significant amount of money on this platform and continue to support it because I believe that one day I may hit a jackpot. However, when I want to play, my account keeps being restricted due to these unresolved verification issues.
Can Sportingbet please update my records as soon as possible and resolve this matter? Your assistance would be greatly appreciated.
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Sportingbet South Africa's replyOfficial
11 Jun 2026, 14:53Hi Nthabi, thank you for reaching out and sharing your feedback.
We are truly sorry for your recent experience, as this does not reflect our standard of service. I have forwarded your complaint to the relevant team, who will investigate the matter and contact you directly to resolve this.
Thank you for your patience and understanding.
We are truly sorry for your recent experience, as this does not reflect our standard of service. I have forwarded your complaint to the relevant team, who will investigate the matter and contact you directly to resolve this.
Thank you for your patience and understanding.
Sportingbet South Africa's reply11 Jun 2026, 14:53
Official
Hi Nthabi, thank you for reaching out and sharing your feedback.
We are truly sorry for your recent experience, as this does not reflect our standard of service. I have forwarded your complaint to the relevant team, who will investigate the matter and contact you directly to resolve this.
Thank you for your patience and understanding.
We are truly sorry for your recent experience, as this does not reflect our standard of service. I have forwarded your complaint to the relevant team, who will investigate the matter and contact you directly to resolve this.
Thank you for your patience and understanding.