SM
Samuel M
1 reviews | Active since May 2020
14 May 2020, 04:26
R1000.00 TAKEN FROM MY BANK ACCOUNT UNAUTHORISED
I cannot believe that Sportingbet SA took R1000.00 from my account. Please fix this. We are in a time of the corona virus crisis and I cannot have R1000.00 taken from account without my authorisation.
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Sportingbet South Africa's replyOfficial
14 May 2020, 12:18Good morning Samuel,
I trust you are well and healthy during this crazy time.
Thank you for reaching out to us in an attempt to resolve your query. We apologize for the inconvenience this is causing you.
As discussed telephonically, we are currently working on a solution to a problem only Capitec customers are facing at the moment.
You paid R1000 to us on the 9th of May in two installments of R500 each, we received it and credited it to your gaming account. I am sure you noticed the funds went into a reserved state at Capitec until we, the merchant, banks and clears them. It is at the stage when we clear the transactions and send a notification back to Capitec advising them to remove the reserved transactions, that it creates a duplicate transaction (removes the funds for a second time). The head of Development at Wirecard (our payment gateway) is currently working alongside Capitec in an attempt to identify the problem and provide them with the best possible solution.
I have gone ahead and credited your gaming account with a further R200 bonus as a gesture of goodwill. Please forward this email directly to Capitec and request that they reverse the ‘’reserved funds’’ or ‘’unauthorized funds’’ and your balance will be made whole again.
Please feel free to reach out to me for any further information you may require to have this settled with Capitec.
Kind regards,
Carl Hannival
Carl Hannival
Sportingbet South Africa's reply14 May 2020, 12:18
Official
Good morning Samuel,
I trust you are well and healthy during this crazy time.
Thank you for reaching out to us in an attempt to resolve your query. We apologize for the inconvenience this is causing you.
As discussed telephonically, we are currently working on a solution to a problem only Capitec customers are facing at the moment.
You paid R1000 to us on the 9th of May in two installments of R500 each, we received it and credited it to your gaming account. I am sure you noticed the funds went into a reserved state at Capitec until we, the merchant, banks and clears them. It is at the stage when we clear the transactions and send a notification back to Capitec advising them to remove the reserved transactions, that it creates a duplicate transaction (removes the funds for a second time). The head of Development at Wirecard (our payment gateway) is currently working alongside Capitec in an attempt to identify the problem and provide them with the best possible solution.
I have gone ahead and credited your gaming account with a further R200 bonus as a gesture of goodwill. Please forward this email directly to Capitec and request that they reverse the ‘’reserved funds’’ or ‘’unauthorized funds’’ and your balance will be made whole again.
Please feel free to reach out to me for any further information you may require to have this settled with Capitec.
Kind regards,
Carl Hannival
Carl Hannival