I want my winnings!

What was supposed to be a fun RWC bet has turned quite sour! I am not the betting type but a friend and I decided to wager something towards the RWC. It was meant to be a once off and almost seemed a sure thing when Sportingbet SA offered an equivalent beginners bonus to sweeten the deal. So you can imagine my shock horror when after my team and hemisphere won and the proposed winnings were not paid out to me! I queried via the website bot, and was eventually told that they would email me answer as I clearly didn't understand. LIVE CHAT Welcome to Sportingbet Live Help!20:16 Welcome to Sportingbet Live Help!20:16 Sportingbet has joined the chat.20:17 You Hi Sportingbet 20:20 Sportingbet Could you tell me your name, surname and date of birth for security purposes? Please do NOT tell me your password! 20:22 You I need help. I bet on the RWC. I won R***X and R***X on the winner being from the Southern hemisphere and South Africa but I do not see these winnings available for withdrawal. Please help 20:22 You R*** G******x DOB xx ***x ***x 20:22 Sportingbet Thanks for the confirmation. Please give me a moment while I retrieve your account details. 20:24 You Thanks 20:24 Sportingbet Kindly note that your bonus expired.e Bonus will be available for a limited time only and players must use their Bonus within 30 days of it being issued (the "Time Limit“). Bonus and winnings will expire and shall be removed from the player’s account if not used within the Time Limit. 20:26 You Sorry but I don't understand what that means? 20:27 This conversation ended at 20:37.20:37 You How much money am I due 20:37 Welcome to Sportingbet Live Help! 20:37 Sportingbet has joined the chat. 20:39 You How much money am I due? 20:40 Sportingbet I will escalate to the relevant department and will get back to you via email with feedback. 20:43

That was on the 4th Nov. So today I eventually found a number for them and called and spoke to a very helpful person by the name of Vincent. Helpful but I still cannot withdraw my winnings. That's all I want, my winnings but apparently I have to play the winnings 3 times before they payout any winnings. I am only entitled to my deposit. They possible winnings that were shown before the match (and before the RWC began) were never possible winnings. Now Vincent has convinced them to reinstate the winnings, but the catch is that I must play them three times. That means that I must become a full on gambler. I wouldn't even know where to start. What a catch! They have their bases covered properly and they win if your lose as you don't have any winning and win if you win(because you are trapped) you are compelled to cycle your money. As I cannot find their email address, nothing in writing, I am copying the WC Gamblers board as I cannot be the only individual with this problem.