Feedback on Previous Complaint

As was stated in my previous report, I was unable to withdraw funds from said site. <br> After being contacted via telephone and email, I am pleased to say the customer service received was well above average.<br> A customer relations manager contacted me and began explaining the processes as used by the company. In his communication, he lighted a few points, as below:<br> Payments are made via the same means as deposits (Card or EFT).<br> A sufficient relationship with customers (3-6 months) needs to be built before payments can be made via other means.<br> Banks do commonly reject payments back to cards due to unknown reasons. <br> And finally, to quote directly \we are subject to a number of extraneous systems and processes which can impact our customers, and their view of us\".<br> I am pleased to say that my payment request has subsequently been successfully paid out and received. I look forward to a new prosperous relationship with Sportingbet and have advised for them to inform customers of these issues.<br> Thanks."