1 reviews | Active since Jan 2020
Deposit Online Purchuse Issue
Pathetic Service indeed. My bank statement clearly shows 2 transactions for online purchases on two occasions but they are unable to trace and allocate my payments on my account, some consultants have no idea what they are talking about and constantly refers me to my bank but my Bank confirmed the money left my account and should be in SportingBets account, almost a week and money can still not be traced how many people is this being done to on a daily Basis, it's so frustrating constantly phoned them and have to explain myself over, send banks statements multiple time reflecting transactions but they claim they unable to assist as there is no reference number reflecting but the prefix of my bank card number shows and gives me a lame excuse of a thousand South Africans can have the same card number ending with that prefix utterly pathetic. I just want my Money Finish en Klaar.
Firstly, let me begin by apologizing for the inconvenience this may be causing you. We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
I will also be calling you to go through the steps in detail so to ensure this issue is resolved ASAP.
Kind regards,
Carl Hannival
Firstly, let me begin by apologizing for the inconvenience this may be causing you. We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
I will also be calling you to go through the steps in detail so to ensure this issue is resolved ASAP.
Kind regards,
Carl Hannival