Deposit methods/Withdrawal Process/Markets
You guys are lazy man!! There are a lot of things we don't like about the site/app but none of the concerns are being taken seriously.
1. I've been asking when will other deposit methods like Blu and OTT vouchers will get integrated and still nothing, it's been over a year. 2. The withdrawal methods are very limited, EFT and FNB ewallat is not enough, you need to add Absa Cash Send, Standbank instant money, Nedbank send imali, etc. The withdrawal process also takes too long, you need to process payments faster. 3. The trading department is very lazy. Some of the markets are still closed and only get opened at a later stage delaying us from placing bets, i.e., The corners market is closed for Champions League, Europa and Conference league for most of the games.
All of the above are not taken seriously when multiple people have being complaining. We get generic answers like "there's no ETAs" smh. This is why people are using your competitors, betway, easybets, bet.co.za, betjets, 10bet because you're not improving, the experience is terrible, atrocious! Do better!!
Thank you for taking the time to share your detailed feedback. We truly appreciate it when our customers voice their concerns, as it gives us the opportunity to improve.
Firstly, we sincerely apologize if it seems like your concerns are not being taken seriously. Your feedback matters greatly, and we’re committed to addressing the points you’ve raised.
Deposit Methods: We understand the importance of offering more deposit options like Blu and OTT vouchers to make transactions seamless for you. While implementing new payment methods involves collaboration with multiple partners and regulatory compliance, we acknowledge that the process has taken longer than expected. We are actively working on expanding these options and will provide updates as soon as they’re available.
Withdrawal Methods & Speed: Your point about limited withdrawal options and processing times is valid. We recognize how crucial this aspect is to your overall experience. Our team is reviewing additional withdrawal methods, including Absa Cash Send, Standard Bank Instant Money, and Nedbank Send Imali, to enhance accessibility. Additionally, we’re striving to streamline our existing payment processes to ensure quicker withdrawals.
Trading Markets: We understand the frustration of delayed market availability, especially for high-demand events like Champions League and other leagues. This is an area we’re addressing with our trading team to ensure markets are opened promptly and reliably.
We regret that your recent experience hasn’t met your expectations and do take your feedback seriously. Improving our platform is our top priority, and we hope you’ll see tangible changes soon. Thank you for your patience and for bringing this to our attention.
Regards,
Sportingbet Team
Thank you for taking the time to share your detailed feedback. We truly appreciate it when our customers voice their concerns, as it gives us the opportunity to improve.
Firstly, we sincerely apologize if it seems like your concerns are not being taken seriously. Your feedback matters greatly, and we’re committed to addressing the points you’ve raised.
Deposit Methods: We understand the importance of offering more deposit options like Blu and OTT vouchers to make transactions seamless for you. While implementing new payment methods involves collaboration with multiple partners and regulatory compliance, we acknowledge that the process has taken longer than expected. We are actively working on expanding these options and will provide updates as soon as they’re available.
Withdrawal Methods & Speed: Your point about limited withdrawal options and processing times is valid. We recognize how crucial this aspect is to your overall experience. Our team is reviewing additional withdrawal methods, including Absa Cash Send, Standard Bank Instant Money, and Nedbank Send Imali, to enhance accessibility. Additionally, we’re striving to streamline our existing payment processes to ensure quicker withdrawals.
Trading Markets: We understand the frustration of delayed market availability, especially for high-demand events like Champions League and other leagues. This is an area we’re addressing with our trading team to ensure markets are opened promptly and reliably.
We regret that your recent experience hasn’t met your expectations and do take your feedback seriously. Improving our platform is our top priority, and we hope you’ll see tangible changes soon. Thank you for your patience and for bringing this to our attention.
Regards,
Sportingbet Team