I was a loyal customer but it seems to keep getting worse...

I ordered on the 5th of August a whole week before a back-log mentioned on their website which still says everything would have been sorted 2 weekends ago, they did send me the tracking number(24th Aug) which they canceled immediately(10:42) after sending to me(10:42)🤣 making the driver dring it back around 2 in the afternoon, yes I did ask many many times for a refund getting no response only ****d "automated" emails the next day... please talk to me, and give my money back, I've been a loyal customer ordering multiple times before... and it seems to keep getting worse...

Also their attitude to competition has worsened