Splush online lost the plot

with Recent covid numbers increasing i opted to purchase my regular hair products online on the 28th November 2021. No confirmation email or sms, so I was patient. On the 2 December,i sent an email via the website querying the order. I received a response on the 3rd,stating i must check my junk folder for the email, but my order was received and was given my order number. The agent i will get my tracking waybill number shortly. Today is the 7th, still no email or tracking number sent to me. i tried calling, no answer, the tracking chat bot also told me to contact the agent to assist me. The site mentions deliveries in 1-4 days. my order has definitely surpassed that, with no communication whatsoever. extremely disappointed!!!!!