SD
Suraj D
1 reviews | Active since May 2018
25 Apr 2025, 05:46
Stop damaging consumers' credit profiles with EXTREMELY OUTDATED DATA
Was horrified to login to find how outdated your records are! I have accounts that were paid up more than a year ago but still show as open on your side. My profile is being damaged due to this.
I cannot log a dispute on my side. Your records should have already been updated.
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Splendi's replyOfficial
05 May 2025, 09:47 Thank you for bringing this to our attention — I completely understand your frustration, and I sincerely apologies for the inconvenience and concern this has caused you.Please allow me to clarify:We rely on information that is provided directly by the credit providers, and unfortunately, if an account has not been updated by the provider on their side, it will still reflect as open or outstanding on your profile. This does not reflect any fault on your part, and we understand how important accurate data is — especially when it impacts your credit standing.Since you mentioned you’re unable to log a dispute on your side, we’d be happy to assist with this and log your dispute manually. In order to proceed, we’ll need the paid-up letters or proof of settlement for the accounts in question. Once we receive those, we can immediately log a formal dispute on your behalf and escalate it to the service providers for correction.
We have set you an email, please respond with the necessary documents on the ticket email.
We have set you an email, please respond with the necessary documents on the ticket email.
Splendi's reply05 May 2025, 09:47
Official
Thank you for bringing this to our attention — I completely understand your frustration, and I sincerely apologies for the inconvenience and concern this has caused you.Please allow me to clarify:We rely on information that is provided directly by the credit providers, and unfortunately, if an account has not been updated by the provider on their side, it will still reflect as open or outstanding on your profile. This does not reflect any fault on your part, and we understand how important accurate data is — especially when it impacts your credit standing.Since you mentioned you’re unable to log a dispute on your side, we’d be happy to assist with this and log your dispute manually. In order to proceed, we’ll need the paid-up letters or proof of settlement for the accounts in question. Once we receive those, we can immediately log a formal dispute on your behalf and escalate it to the service providers for correction.
We have set you an email, please respond with the necessary documents on the ticket email.
We have set you an email, please respond with the necessary documents on the ticket email.