TS
Tembela S
1 reviews | Active since May 2016
05 Nov 2024, 16:15
DISGUSTING SERVICE OVER LOGIN DETAILS
I have been emailing with no response just to get my Login details to work. XDS sent an email to a so called Tshepo Malaka(SPLENDI) who was supposed to send me a verification link which i did verify with my selfie and it said successful. I sent an email to Tshepo that verification is done, did he even bother to respond? the XDS guy sent my number as well so that he can contact me this Tshepo Malaka simple doesn't care. How does a simple request take an entire week? Are you that PATHETIC! With other Bureaus they can send your report while you still on the line, why is SPLENDI making it like its impossible. your service is disgusting!!!
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Replies (3)0
Replies (3)
Splendi's replyOfficial
06 Nov 2024, 10:48Dear Tembela,
Thank you for reaching out, and please accept our sincerest apologies for the frustrating experience you’ve had. We understand how important it is to have quick and seamless access to your account, and it’s disappointing to know we didn’t meet those expectations.
While we’re currently handling a high volume of requests, please be assured that we are committed to responding as quickly and efficiently as possible.
To resolve this as swiftly as possible, we’ve escalated your request, and a team member will follow up with you directly today. If there’s anything else we can assist you with in the meantime, please don’t hesitate to let us know.
Thank you for being so patient, and again, we apologise for the trouble this has caused.
Best regards,
The Splendi Team
Thank you for reaching out, and please accept our sincerest apologies for the frustrating experience you’ve had. We understand how important it is to have quick and seamless access to your account, and it’s disappointing to know we didn’t meet those expectations.
While we’re currently handling a high volume of requests, please be assured that we are committed to responding as quickly and efficiently as possible.
To resolve this as swiftly as possible, we’ve escalated your request, and a team member will follow up with you directly today. If there’s anything else we can assist you with in the meantime, please don’t hesitate to let us know.
Thank you for being so patient, and again, we apologise for the trouble this has caused.
Best regards,
The Splendi Team
Splendi's reply06 Nov 2024, 10:48
Official
Dear Tembela,
Thank you for reaching out, and please accept our sincerest apologies for the frustrating experience you’ve had. We understand how important it is to have quick and seamless access to your account, and it’s disappointing to know we didn’t meet those expectations.
While we’re currently handling a high volume of requests, please be assured that we are committed to responding as quickly and efficiently as possible.
To resolve this as swiftly as possible, we’ve escalated your request, and a team member will follow up with you directly today. If there’s anything else we can assist you with in the meantime, please don’t hesitate to let us know.
Thank you for being so patient, and again, we apologise for the trouble this has caused.
Best regards,
The Splendi Team
Thank you for reaching out, and please accept our sincerest apologies for the frustrating experience you’ve had. We understand how important it is to have quick and seamless access to your account, and it’s disappointing to know we didn’t meet those expectations.
While we’re currently handling a high volume of requests, please be assured that we are committed to responding as quickly and efficiently as possible.
To resolve this as swiftly as possible, we’ve escalated your request, and a team member will follow up with you directly today. If there’s anything else we can assist you with in the meantime, please don’t hesitate to let us know.
Thank you for being so patient, and again, we apologise for the trouble this has caused.
Best regards,
The Splendi Team
TS
Tembela S's updateReviewer Update
06 Nov 2024, 16:14Yes you can assist by letting me access my report what is so damn difficult about that!!!!!!!!!
You are claiming to be resolving things swiftly do you even understand what swiftly mean???? I requested this from Monday morning it is Wednesday afternoon you still have not resolved a simple logging issue. YOU ARE DISGUSTING AND USELESS!!!
You are claiming to be resolving things swiftly do you even understand what swiftly mean???? I requested this from Monday morning it is Wednesday afternoon you still have not resolved a simple logging issue. YOU ARE DISGUSTING AND USELESS!!!
TS
Tembela S's update06 Nov 2024, 16:14
Reviewer Update
Yes you can assist by letting me access my report what is so damn difficult about that!!!!!!!!!
You are claiming to be resolving things swiftly do you even understand what swiftly mean???? I requested this from Monday morning it is Wednesday afternoon you still have not resolved a simple logging issue. YOU ARE DISGUSTING AND USELESS!!!
You are claiming to be resolving things swiftly do you even understand what swiftly mean???? I requested this from Monday morning it is Wednesday afternoon you still have not resolved a simple logging issue. YOU ARE DISGUSTING AND USELESS!!!
Splendi's replyOfficial
06 Nov 2024, 16:41Hi Tembela,
I apologize for the frustration you’ve experienced, and I understand how important it is for you to access your report quickly. We’re committed to resolving issues as swiftly as possible, and I’m sorry that we fell short of your expectations this time.
Your feedback is valuable to us, and we’re working hard to improve. If you could help us out by keeping communication respectful, it allows us to better assist you and others.
Please let us know if there’s anything else we can do to make things right. Thank you for giving us the opportunity to assist.
Best regards,
The Splendi Team
I apologize for the frustration you’ve experienced, and I understand how important it is for you to access your report quickly. We’re committed to resolving issues as swiftly as possible, and I’m sorry that we fell short of your expectations this time.
Your feedback is valuable to us, and we’re working hard to improve. If you could help us out by keeping communication respectful, it allows us to better assist you and others.
Please let us know if there’s anything else we can do to make things right. Thank you for giving us the opportunity to assist.
Best regards,
The Splendi Team
Splendi's reply06 Nov 2024, 16:41
Official
Hi Tembela,
I apologize for the frustration you’ve experienced, and I understand how important it is for you to access your report quickly. We’re committed to resolving issues as swiftly as possible, and I’m sorry that we fell short of your expectations this time.
Your feedback is valuable to us, and we’re working hard to improve. If you could help us out by keeping communication respectful, it allows us to better assist you and others.
Please let us know if there’s anything else we can do to make things right. Thank you for giving us the opportunity to assist.
Best regards,
The Splendi Team
I apologize for the frustration you’ve experienced, and I understand how important it is for you to access your report quickly. We’re committed to resolving issues as swiftly as possible, and I’m sorry that we fell short of your expectations this time.
Your feedback is valuable to us, and we’re working hard to improve. If you could help us out by keeping communication respectful, it allows us to better assist you and others.
Please let us know if there’s anything else we can do to make things right. Thank you for giving us the opportunity to assist.
Best regards,
The Splendi Team