bad platform bad service from XDS and splendi

AD SERVIVE HI, i logged a dispute with XDS and i was told by Unathi that i have a profile , email below nathi Magodla <***********> 9 Jul 2021, 17:05 to me

Good day

You have two different profiles, I will send you 2 credit reports the escalate to the XDS data department to merge the profiles

PDF credit report(s) has been sent to you as requested. It is password protected with your ID number.

If there is credit information that you'd like to challenge, when you are logged in, click on the menu item called "Dispute" to log one online with us.

If there is personal information that you'd like to challenge, please email XDS on ***********

Please note: PDF credit reports are Free with Splendi and can be requested once a month

Than i received an email from them with no reference number whatsoever.

the after i recieved the reference number DS Disputes Department <***********> Attachments Wed, 14 Jul, 12:13 to me, Anna-Rita

Good day

Thank you for your request.

Please be advised that this request has been logged with reference number XD**********2

The expected date of resolution for this dispute is 10August 2021

XDS will endeavour to have this matter resolved as soon as possible.

I HAVE NEVER RECEIVED A RESPONSE ON HOW THE ACCOUNT WAS RESOLVE