Sandile from Splash Cleaners

Sandile I accepted your quote and made payment with the agreement that my house would be deep cleaned for pre occupation. My very first call to you on the 15 March was me inquiring if your company does pre-occupational deep cleaning of an entire house, including carpets. You agreed and told me that you need to come to my place to see the amount of work that needs to be done. We made an appointment 18h00 that evening so you can see how much work needed to be done and quote me. Post the cleaning you now stating that “there was a lot to do and you don’t think you would have gotten everything right”. Being dishonest and taking on a job that you know you cannot do because don’t have the trained staff to do the job, the right equipment, or the right products. You agreed to clean wardrobes, cupboards, light fixtures yet you don’t even have a step ladder. Part of your response to me after I told you what I was unhappy with was that “the guys were looking at getting the big items right like carpets, rugs, cupboards and windows and missed the small details". It was definitely not my responsibility to check and make sure that your staff do the right things whilst you were sitting outside on your phone! You took the job and were paid for it, you assured me that everything I asked for would be done. When I spoke to your staff I was making sure that they would get everything done and I kept being reassured that all will be done.The only thing your staff did right was clean my bedroom cupboards and that is ALL. “You say the they were looking at the big items right” which one are those Sandile? because my kitchen cupboards are still dirty and greasy, the stove, the countertops. Everything still has grime and you were aware of this dirt because I showed it to you before you took the job. The bathroom and kitchen tiles dirty and have stains. You mention that they cleaned the windows, yet they are all smeared and have streaks. The lounge windows and back kitchen doors and blinds were not done. The walls in the bedrooms, lounge and bedrooms were not "spot cleaned" or dusted to remove spider webs or dust as discussed. At 17h00, you were already packed and at my front door, no spot checking with me. I asked if all is done and you agreed, I was busy with the movers at the time. You also didn't leave without asking if you could take the step ladder your staff were using. Not to mention how you left my kitchen stool because it was used as a step ladder. Oh and you left all the dirt outside and even off loaded some of the dirt that was also in you van into our bin. Sandile you were in over your head and if you were running an honest business you would have said that the service I was asking for doesn’t fall within the service you provide. Please reimburse us for what you charged for pre occupation deep cleaning so I can get a company that deals with it to come and clean my house.

1st response from him after the "clean": Morning Lerato, I regret your unhappiness, I certainly aimed at giving you a good job. I apologize for that. There was a lot to do and I don’t think we would have gotten everything right. It seems to me the guys were looking at getting the big items right, like carpets, rugs, cupboards and windows, and missed the small details. This is clear because I did leave instructions to them. However, all along I thought you were checking since you were pointing out what was missed. Those are the things the guys fixated upon…the things that you were checking. I apologize for the inconvenience.

Hi 2nd response after the review msg I posted: Morning Lerato I could not finish reading everything you wrote here, so I just skipped to the last paragraph. Remember it’s your house, not ours. Checking our work is your job Lerato. Not ours. You were checking our work all along and we fixed what you were not happy with. You clearly missed some things and now you complaining. YOU WERE SUPPOSED TO CHECK WHILE WE WERE THERE. Checking if we did everything is your responsibility, not ours ma'am