SPITZKOPPE NAMIBIA BOOKING REFUND DELAY

DID A SPITZKOPPE BOOKING REF 19826-002 FOR ROBERT BARRIE IN AUGUST 2019 FOR 23RD TO 24 MAY 2020 AND PAID FULL AMOUNT OF R 1 420. CANCELLED 5TH APRIL 2020 AND JUST NO RESPONSE - CLEARLY AN APPROACH OF IGNORANCE DESPITE THE FACT THAT COVIR-19 HAS BEEN LIFTED IN NAMIBIA. PEOPLE NEED TO BE VERY CAREFUL DOING ANY BOOKINGS AT LODGES IN NAMIBIA. BAD EXPERIENCE OF IGNORANCE, DELAY AND THEN THEY CHARGE AN ADMINISTRATION FEE OF 10 % AFTER A DELAYED PERIOD BEFORE REFUND