Poor Quality Product and Service

I brought a Spirit Jacket from Suzuki South which lasted just over a week before one of the pockets ripped away from the front. I wanted to take it back to Suzuki South and get a replacement, but was told that it must be sent away to the supplier (Spirit) for them to do an evaluation first. I use the jacket every day and since it might very literally save the skin on my back, can’t afford for it to be with Spirit for a week.

Although I explained this to both Spirit and Suzuki South, they refused to even entertain the possibility of doing an on the spot evaluation or give me a replacement. This essentially means that I’m stuck with a poor quality “protective” jacket that I can’t ever return.

Bad product, bad policies.