Bad quality products

After using a spirit adventure helmet once the cheek pad came loose and I could not get it to clip back. In general this helmet did not feel as decent as the DVS 2 so I asked them to replace it with a DVS 2. At first they did not want to. So I asked them about the 100 % satisfaction guarantee as stated on their website. Then only they agreed to replace the Adventure helmet with the DVS 2 I had to pay in the difference of the two helmets which is fair, in addition I had to pay additional shipping, as well as pay for the shipping of the faulty helmet back to spirit. So Spirit decided to send me a defective DVS 2 helmet one which inner visor switch were completely broken off. After having numerous telephone calls I was advised that 1 out of 10 helmets have this problem. As I was in a hurry for this helmet and do not have the cash to buy another brand of helmet I had to overnight courier this broken helmet back to them once again at my own cost. They then repaired this brand new helmet. Furthermore when I asked them to overnight courier it back to me they refused. If you are lucky no 10 you are in for one long struggle and this helmet will cost you more than you have bargained for.