Spinaway withdrawl cannot happen with a South African ID or drivers lisence be aware

I played on spinaway casino and won 4000,I wanted to wirhdraw my winnings and according to the rules they needed to verify my details. They ask for proof of address, Id and proof of payment. This should be easy and straight forward.... Wrong they do not accept the South African green bar code Id because it does not have an expire date, they also rejected my valid drivers lisence because my full names is not on my drivers lisence... They also rejected my 3 months bank statements.... No documents you send will be accepted because they dont want to action your withdrawls....