AP
Anneke P
1 reviews | Active since Jul 2014
31 Oct 2021, 12:31
Spin247 - No Support
Trying to withdraw funds for three months now.
No support and no feedback at all - to indicate what is the holdup - useless!
Helpful (0)
Replies (2)0
Replies (2)AP
Anneke P's updateReviewer Update
04 Nov 2021, 20:11I got an email asking 5 questions to assist me with my query after my complaint and again back to no feedback nor any assistance...
AP
Anneke P's update04 Nov 2021, 20:11
Reviewer Update
I got an email asking 5 questions to assist me with my query after my complaint and again back to no feedback nor any assistance...
AP
Anneke P's updateReviewer Update
19 Nov 2021, 13:28It's now the 19 Oct and still no joy! Was requested during this time to send documents over and over again...
On an email the following was stated:
'We will certainly provide you with an update on the identification you send, and once app**** to your account we will pass this to our payments team to verify. After we have processed a withdrawal, it is then down to the procedures of your relevant payment method. As a guideline, this is 1 working day for InstantEFT. You can login to your account for updates on your withdrawal. Please be aware the weekend and holidays will not count as a working day.'
I weren't informed if it is now processed and / or all documents were received.
Again the waiting game!
This is ridiculous!
On an email the following was stated:
'We will certainly provide you with an update on the identification you send, and once app**** to your account we will pass this to our payments team to verify. After we have processed a withdrawal, it is then down to the procedures of your relevant payment method. As a guideline, this is 1 working day for InstantEFT. You can login to your account for updates on your withdrawal. Please be aware the weekend and holidays will not count as a working day.'
I weren't informed if it is now processed and / or all documents were received.
Again the waiting game!
This is ridiculous!
AP
Anneke P's update19 Nov 2021, 13:28
Reviewer Update
It's now the 19 Oct and still no joy! Was requested during this time to send documents over and over again...
On an email the following was stated:
'We will certainly provide you with an update on the identification you send, and once app**** to your account we will pass this to our payments team to verify. After we have processed a withdrawal, it is then down to the procedures of your relevant payment method. As a guideline, this is 1 working day for InstantEFT. You can login to your account for updates on your withdrawal. Please be aware the weekend and holidays will not count as a working day.'
I weren't informed if it is now processed and / or all documents were received.
Again the waiting game!
This is ridiculous!
On an email the following was stated:
'We will certainly provide you with an update on the identification you send, and once app**** to your account we will pass this to our payments team to verify. After we have processed a withdrawal, it is then down to the procedures of your relevant payment method. As a guideline, this is 1 working day for InstantEFT. You can login to your account for updates on your withdrawal. Please be aware the weekend and holidays will not count as a working day.'
I weren't informed if it is now processed and / or all documents were received.
Again the waiting game!
This is ridiculous!