Don't deposit, you'll regret it!!!

I deposited R600 at the casino using instant EFT and it said the deposit failed but money was deducted from my account. I tried contacting the casino and each time you wait a long queue. When I finally got an agent, I was told to wait 24 hours. Sharp today is two days later I haven't been refunded nor contacted. I contacted them again, waited another queue, I'm told to upload statements and screenshots of the transaction. They said they no longer take documents via email and I had to upload using the My account option like when uploading FICA. Guess what? The option has a limited number of documents you can upload and there's no other option. After a while it said all docs went through but I still haven't received my cash nor communication from them. The customer service is wack. I want my money!!!