SH
Sindy H

1 reviews | Active since Dec 2020

09 Dec 2020, 11:51

247spins casino are ****s and *******

momentarily ago ********** by 24 hours of 24/7 spins my recommendation and suggestion is not to put any of your money in if you expect to receive any winnings back they only $250 and they refuse to give it to me they took my money without identification and now they won't put it in my in my ET transfer interact account which is connected to my bank account which has all my info connected to it no other casino asks me for my personal information so why would this one be allowed to took my money without information so why can't it give me the small manual freaking winnings of $250 without the hassle of demanding my personal informationmy opinion is the ********** and they're trying to **** and ***** my identification my whatever you want to say it they're a bunch of *****s. And this is exactly how the conversation went I copied and I'm going to paste the whole thing for you

X End Chat You have been connected to Tom G Spin247 - Tom G Hi Sin, thanks for contacting us! How can I help you today? 04:10, 9 Dec Sin Where's my money✔ 04:10, 9 Dec Spin247 - Tom G I can certainly assist you with your query today. To enable me to access your account and to assist you further, please confirm the following details for security: 1) Full name including surname, 2) Mobile phone number, 3) Date of birth, 4) Full address & postcode, 5) Login username 04:10, 9 Dec Sin Sin✔ 04:11, 9 Dec Sin Sinister✔ 04:11, 9 Dec Sin Sin Houle✔ 04:11, 9 Dec Sin 1 Niagara St Welland Ontario✔ 04:12, 9 Dec Sin L3C1H8✔ 04:12, 9 Dec Sin 09/03/84✔ 04:12, 9 Dec Spin247 - Tom G May I also ask you to confirm the mobile number for the account you're currently logged into? 04:12, 9 Dec Sin ***✔ 04:13, 9 Dec Spin247 - Tom G Brilliant, I'll just bring up your account details. 04:13, 9 Dec Spin247 - Tom G The details provided do not match the details on the account, unfortunately. Could you please re-confirm your full name including surname? 04:14, 9 Dec Sin Sin Houle Poirier✔ 04:14, 9 Dec Spin247 - Tom G Excellent, that matches the account. Thank you for completing security Sin, I'll look into your query. 04:15, 9 Dec Sin And?✔ 04:16, 9 Dec Spin247 - Tom G Congratulations on the $250 win. I can see we're outstanding some additional information prior to processing your withdrawal. I'll advise on what we need, how to send images to us and the processes afterwards if that's okay with you? 04:17, 9 Dec Sin Like what you have my email address so send it to my interact e-transfer like every other bank would I mean a casino would what's the issue what's the issue all you need is my email address and my phone number you have both it's connected to my bank so go ahead and process my winnings please process✔ 04:19, 9 Dec Spin247 - Tom G We request identification from all players at some point during the lifetime of an account, to verify the details registered and deposit methods used. This helps ensure funds are protected and paid to the correct person. 04:19, 9 Dec Spin247 - Tom G A proof of date of birth is required, ideally photo identification for example a passport, driving licence or Canadian Citizen card. Please ensure we can clearly see the entire document, do you have any documents available for this? 04:19, 9 Dec Sin All I have is a health card no other casino ever has asked for my identification that's invasion of my privacy you don't ask for it when you take my money so why would you ask for it when you give me my moneyyou don't ask for it when you take my money so why would you ask for it when you hav✔ 04:20, 9 Dec Sin Give me money you owe me money cough it up no other casinos ever demanded identification to process and interact whatever this is ridiculous✔ 04:21, 9 Dec Spin247 - Tom G As advised above, we do ask for identification from all players at some point during the lifetime of an account, to verify the details registered and deposit methods used. This is also fully explained in the terms and conditions that you read and agreed to upon creating the account, Sin. 04:22, 9 Dec Sin Give me my money and I'll close my account . All I have is a health card and if you don't give me my money I will make a big fuss about this it's like you had no problems with me spending my hundreds of my all my money but you have a problem giving me the money you owe me I want my money✔ 04:22, 9 Dec Sin And I don't care about your other customers they don't affect me none you not giving me my winnings is being ********** and is not part of your policy when I signed up nowhere does it say upon withdrawal you must provide identification or that it's cause two withhold my money.✔ 04:24, 9 Dec Spin247 - Tom G I am sorry, but we can not proceed with the withdrawal without this information, unfortunately. 04:24, 9 Dec Spin247 - Tom G As noted in the terms and conditions, "We reserve the right to reasonably withhold a withdrawal until the identity of the winning Player is verified to our satisfaction, in order to ensure that payment is being made to the correct player." 04:25, 9 Dec Sin That's why withdraws are done through third parties so you can conserve and and and and maintain your privacy which I'm totally entitled to if you had issues with my age which I'm 36 which is none of your business anyway should have been addressed before you started taking my money I know I did a la✔ 04:25, 9 Dec Sin I used to date a lawyer in finance so how do you want to go about this I suggested and requested withdrawal through interact etransfer I suggest we go with that✔ 04:26, 9 Dec Spin247 - Tom G I am sorry, but as I have advised, we would need this information to process the withdrawal. 04:26, 9 Dec Spin247 - Tom G The easiest way to send images is by uploading the image via the website, by going to 'My Account' and then 'Send ID'. Once all the identification is received, we'll contact you to let you know it was app**** to your account. The withdrawal will then be processed within 1-2 working days and you'll receive a text message for confirmation. We do advise that once the payment has been processed, this then becomes out of our control and down to your own bank's banking procedure, which as a guideline, can take 10-12 working days for an overseas payment. 04:26, 9 Dec Sin Fine I'll get a hold of I'll go over your head I'll get a hold of somewhere and your legal department and I'll make the big fuss I'm going to copy all this message right here and I'm going to make sure I post it on Google to begin with thank you let me know when I can have my money you ********** as✔ 04:26, 9 Dec Spin247 - Tom G I'm sorry to hear you feel that way but I can assure you this is not the case. We are licenced and regulated by the Government of Curacao, and our licence number you can find at the bottom of our homepage if you ⁹wish to further put your mind at ease. 04:27, 9 Dec Tom G is typing...(0/300) Write a reply... send icon

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