24/7 online casino terrible service

On the 6 November 2022 at 00:31, I did an Instant deposit on my spin247 online casino account. Up until yesterday the 7 November 2022 it showed pending . The last response I got after querying was on 06 November 2022 from Eugen T.at 20:34 requesting for the information needed to check. I then sent the information they asked for. And they responded and said they would get back via email. Today the 8 November 2022 I went to check how far the process was and it showed instantEFT error. I went to my bank account to check if my deposit was returned. I wonder how many others people have lost money through this same experience.