Bad attitude= bad customer service

The owner who is also the manager at Spice Connexion should remember that her customers are what makes her business successful. After purchasing samosas, banana puri, roti's etc to the value of R300, I returned home to discover the banana puri was stale. That afternoon I returned to the shop with the item and my till slip and informed the owner that the item was stale. She was very abrupt with me saying the item was not stale as it was made 4 days ago (needless to say!). I asked her to taste it and she refused saying she had just eaten. No apology was offered by her either. I told her to keep the stale item and have vowed to stay clear of her bad attitude and her shop. Regrettably I had been a loyal customer for the past 2 years.