SP
Shivani P

1 reviews | Active since Feb 2014

03 Feb 2020, 08:35

Worms found in Spekko rice

I would like to draw your attention to the quality of the food being sold in your Games store in Greenstone mall While I would normally bring this up with the manufacturer of the food, the items in question are from your grocery section, which I believe should be more closely monitored for expired foods. On Friday, 31 January 2020, I had purchases a 1kg Spekko rice from Games store in Greenstone mall. Upon opening the product, the next day, I had the worse sight ever. To my disbelief, there were little white worms in that rice which was still alive and moving about. I would like to foward pictures and a video of this as well as my receipt. I was highly disappointed for the first time from the quality of the product from your store. I really need to understand that what actions would be taken from your side about my vague experience and dissatisfaction. I hope the issue will be considered on the priority basis with the possible resolution for the continuous relation with a loyal customer like me.

0
Replies (2)
Spekko
Spekko's reply09 Feb 2020, 18:10
Official
Good Day Shivani One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint. Would you please be so kind as to provide us with your contact telephone numbers? Once again thank you for taking the time to discuss this complaint with us.

Sasko

Best regards,

SP
Shivani P's update10 Feb 2020, 07:21
Reviewer Update
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