Possible **** Company

I want to think this is a **** on-line company that is ******** people out of their monies. I placed an order and made payment. I got confirmation of my order that it was received. There after all went silent, no communication - no matter how many emails I have send, not a single reply. I have send messages via their facebook page and also on the whatsapp. *NO REPLY AT ALL IN ANY FORM* thus me starting to think I have been ****med. Please proof me wrong - you have the opportunity to come clear