worse courier service ever

We placed an order on November 9, 2024. Speedaf Express informed us via their website that there was a delay in flights and that the parcel would be shipped as soon as possible. On December 2, 2024, I contacted Speedaf to follow up because the tracking system showed the parcel had arrived in South Africa on November 29, 2024. I was assured it would be delivered by December 5, 2024.

Today, I attempted to contact Speedaf again, but their phone service goes directly to voicemail, which states that their mailbox is full. By December 9, 2024, it will have been an entire month since the order was placed, yet there is no clear communication or resolution.

This has been the worst courier service I have ever dealt with—unprofessional, with no reliable way to contact them, leaving customers in the dark about the whereabouts of their parcels. I cannot recommend this service to anyone and strongly suggest that Shein reconsider using Speedaf Express for their deliveries. I honestly don't know if the e-mail on their website is correct.