Workers should be fired and replaced.

Absolutely pathetic service from Speedaf South Africa!

My AliExpress parcel has been stuck at customs because I need to pay the import duties. For the past 3 days, I've been trying to get the ladies at the Speedaf office to send me the payment link via SMS or email.

Every single time I call, it's the same story: "She will send it now." Three days later, I'm still waiting!

Yesterday alone, I called over 30 times without anyone answering. WhatsApp messages are ignored, and there's absolutely no communication whatsoever.

What frustrates me the most is that around 33% of South Africans are unemployed, yet there are people sitting in jobs who can't even be bothered to do something as simple as sending a payment link. There are thousands of people who would gladly take your place and actually do the job properly!

The ladies handling the AliExpress parcels at Speedaf should honestly be fired if this is how they treat customers.

I'm literally trying to PAY the customs fee so my parcel can be released, but your useless service is holding everything up!

By far some of the worst customer service I've experienced in South Africa. Absolutely disgraceful!