Speedaf – Delayed Delivery & Rude customer service

I am extremely disappointed with Speedaf’s service. My Shein parcel with tracking number ZA*** was supposed to arrive between September 16 – 19, but it is still not delivered. The tracking only says “advancing to subsequent logistics stages,” with no clear updates.

When I contacted Speedaf for assistance, the lady who helped me was very rude and dismissive, instead of providing proper feedback. This is unacceptable.

I need urgent clarity on where my parcel is, the reason for the delay, and a definite delivery date. I will also be escalating this matter to the Consumer Goods & Services Ombud if it is not resolved quickly.