Shocking Service!!!!

Good day, I would like to lodge a formal complaint regarding a parcel that has been significantly delayed. For the past four days, I have been receiving notifications stating that my parcel is "out for delivery." Based on these notifications, I have planned my days around the expected delivery times, only for the parcel not to arrive. This has resulted in a significant waste of my time and considerable frustration. Since Saturday morning, I have repeatedly received notifications indicating that the parcel was out for delivery. I spent the entire weekend waiting for the delivery, which never took place. Furthermore, at 06:09 this morning, I received yet another notification advising that the parcel was out for delivery, yet no delivery was made. What is most concerning is the complete lack of communication and progress updates. I have attempted to obtain assistance through your call centre, where promises were made but never fulfilled. It is extremely difficult to reach a representative, and when contact is made, the feedback provided is often inaccurate or not followed up on. I also contacted Lemeece Abrahams for assistance and sent an email requesting an explanation for the delay. I was advised that delivery attempts could not be completed because you were unable to contact me. This is simply not correct. I did not receive any missed calls, messages, or communication from your company. Since then, I have sent additional emails requesting feedback, most of which have gone unanswered. The level of service received has been unacceptable. I am extremely disappointed with the way this matter has been handled and cannot understand how a company can continue to issue "out for delivery" notifications for several consecutive days without actually delivering the parcel. I request that this matter be escalated urgently and that I be provided with: • The current location of my parcel. • The reason for the delay. • Confirmation of any alleged delivery attempts. • The actual expected delivery date and time. • A reference number for this complaint. In addition, I believe it is reasonable to request compensation for the inconvenience, time lost, and repeated failed delivery commitments. I have had to remain available at home for several days based on your delivery notifications, including the entire weekend, only for no delivery to take place. The continuous inaccurate updates and lack of communication have caused unnecessary inconvenience and frustration. I therefore request that Speedaf advise what compensation, refund, service credit, or goodwill gesture will be offered in light of the poor service experience and failure to meet the promised delivery commitments. I expect a prompt response and immediate resolution of this matter. Kind regards,