Rude, insensitive and shoddy service at the hands of Speedaf Express

The culture of service delivery within any organisation cascades from the top, I would want to believe.

On 06 December 2024 and very early in the morning, I called Speedaf to enquire about my parcels. For no apparent reason and unprovoked, I had to endured the wrath of a Speedaf employee. I could not believe that anybody that love their job would be so rude, shoddy, intense and unprofessional to the extent of dropping a phone on me.

I then later on after I had cooled off, called again with a specific intention of lodging a complaint. My call was received by a very kind and respectable lady who instantly apologised on behalf of the company and undertook to escalate the matter.

It was not long that my phone rang only to be confronted by an equally rude person whose name I rather keep for myself and he openly defended the conduct of the rude lady that had earlier dropped a phone on me. His contention was that, I must have said something provocative to the lady and that is why they would have dropped a call on me.

He instead interrogated me, declaring to be the law unto himself. You could sense that he is not only highly opinionated about himself but that, he was going to say whatever he wanted to say with impunity. He even dared me to report him to his superiors offering to provide me with the email address.

Service delivery is a scares resource in some of the logistics companies and even ordinary employees do feel that you need to go down on your knees to deserve a service. Not that disservice is the preserve of the owners needless to say, bad service behaviour ruin business, monopolies included.