Lost parcel marked as delivered!!!

I had the worst experience with speedaf, it all started in October 2025 when my parcel from Shein was marked as delivered while I didn't receive it. When I saw the delivered status I immediately sent them an email that I didn't receive my parcel, ok they responded with apologies and they asked for alternative address and Contacts( according to their response the parcel was still with them).

November 2025 I was still waiting for my parcel, I sent them emails, they sent apologies and said they are investigating.

December 2025 my parcel was still not delivered and I was not getting any communication from speedaf, so I sent an email again and again. When they responded they said my parcel was lost and the driver will be held accountable, they promised to give me a refund.

It's January 2026 they haven't paid my refund and I haven't heard from them since December 2025, no communication from them.

Speedaf is the worst!!!