Extremely Poor Service and Undelivered Parcel

I am extremely disappointed with the service I have received regarding my parcel delivery.

My package was scheduled to be delivered by no later than 1 April 2026. Since then, I have been contacted by two different couriers requesting my address, which I provided promptly on both occasions. Despite this, I have still not received my parcel.

Additionally, one of the couriers displayed highly unprofessional behavior—she was rude and ended the call abruptly while I was still speaking.

I have also received a notification from Shein warning me to collect my parcel soon to avoid it being returned to the sender, which is extremely concerning.

Attempts to contact Speedaf have been unsuccessful. Repeated calls result in an automated message stating that all agents are busy, with instructions to use WhatsApp instead. However, the WhatsApp service only provides automated updates, indicating that delivery was rescheduled to 6 April 2026. As of today, 8 April 2026, I still have not received my parcel.

This level of service is unacceptable. I expect urgent resolution and clear communication regarding the status and delivery of my package.