Extremely Poor Service and Failure to Deliver Parcel – SPEEDAF -

Item: Speedaf
Rating: 1
Author: Busisiwe S

We are extremely disappointed with the poor service from SPEEDAF. Our parcel, which was supposed to be delivered by 8 October 2025, has not been delivered. The intended recipient never received a single call or delivery notification from SPEEDAF. Repeated attempts to contact the office at +***4 have been unsuccessful the number does not go through. I then contacted the person listed on the tracking document, Mr Sthembiso Mahlalela but he could not explain the situation or locate the parcel. He later claimed that the parcel was “returned to the warehouse.” This explanation is completely unacceptable. How can a parcel be returned to the warehouse when no delivery attempt or call was made to the recipient? This reflects serious negligence and lack of communication from SPEEDAF. We expect immediate action — the parcel must be located and delivered without any further delay. SPEEDAF must also improve communication and accountability, as this level of service is far below acceptable standards. We further expect a written response and formal apology from SPEEDAF, explaining the cause of this failure and confirming when the parcel will be delivered.

Waybill number ZA***Taxes paid

2025-10-08 12:22:30 Issue Parcel Reason【Rescheduled delivery】,Reschedule Time【2025-10-09】

2025-10-08 08:42:34 【Sthembiso Mahlalela】in 【FGPA12-Proxpress】scanned for delivery; The delivery courier is 【Sthembiso Mahlalela】【***】.

2025-10-03 09:00:57 Arrived at Site【FGPA12-Proxpress】

2025-10-02 16:59:23 Loaded at 【ZA DC】; Departed for 【FGPA12-Proxpress】

2025-10-01 17:25:22 Arrive at Distribution【ZA DC】

2025-10-01 17:25:20 Loaded at 【ZA speedaf】; Departed for 【ZA DC】

2025-10-01 17:25:18 Received in 【ZA speedaf】，Pick-Up Courier is【WADE】

2025-10-01 16:55:18 【South Africa】Arrived at DC Warehouse

2025-10-01 16:25:18 【South Africa】Customs Clearance Completed

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Replies (1)

Busisiwe S's updateReviewer Update

13 Oct 2025, 11:27

We are once again extremely disappointed with SPEEDAF’s poor service and lack of professionalism. Our parcel, which was supposed to be delivered by 8 October 2025, has still not been received. Today, we spoke to Mr Sthembiso Mahlalela, who was rude and dismissive on the phone. He stated that SPEEDAF is not currently servicing Johannesburg and that deliveries will only be made once they have 20 or more parcels for the area. When I indicated that this is completely unacceptable, he abruptly said “bye” and ended the call. This conduct is disrespectful, unprofessional, and unacceptable. Customers should not be spoken to in such a manner, nor should parcels be delayed indefinitely because of internal logistical issues. We demand an immediate explanation, a formal apology, and urgent delivery of our parcel. SPEEDAF’s management needs to address this behaviour and review their customer service standards as a matter of priority.

Busisiwe S's update13 Oct 2025, 11:27

Reviewer Update