Extremely disappointing delivery experience with Speedaf

I have been ordering from Temu for years and have never had any issues with delivery. Unfortunately, my experience with Speedaf has been completely different.

Speedaf received my package on 29 August 2026. On 2 September, a driver named Mpho Mashigo contacted me and requested that we meet at a location because, according to him, he does not deliver packages to the customer's door.

I explained that I was uncomfortable meeting a stranger at an unknown location for safety reasons and asked that the package be delivered to my address. Instead, I was told that my package would be returned to the warehouse.

What is even more disappointing is that I heard absolutely nothing from Speedaf for the rest of the week, despite making multiple attempts to follow up via both WhatsApp and telephone.

Today, 5 September, I checked my tracking and discovered that the delivery status had been changed to "receiver declined package." This is extremely frustrating because I did not decline my package. I declined to meet an unknown person at an undisclosed location, which is a completely different matter.

I have received numerous Temu orders through other courier companies, including Fastway and The Courier Guy, and have never experienced anything like this.

I am genuinely disappointed with both the delivery experience and the lack of communication from Speedaf. Customers should not have to chase a courier company repeatedly just to find out what is happening with their paid-for package.

I sincerely hope Temu considers giving customers the option to select their preferred local courier company and takes customer complaints about Speedaf seriously. Based on the reviews I have since read, it appears that this is not an isolated experience.

Speedaf has unfortunately left me with a very poor impression of their service, and I hope this matter is addressed rather than simply ignored.