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Order number ZA***

On the 30th of October I received a call from a courier driver letting me know that he is on they way to deliver my order, but until today he never arrived. He started to ignore my calls even the company phone is on voicemail. So yesterday he decided to pick up my call and told me that he gave my package to another driver because he was late. When I request for the number of the new driver he said he doesn't have. So now I feel like they stole my order