Concern and disappointed Regarding Delivery Service as they did not drop off my items

I am writing to express my disappointment with the delivery service I recently experienced. A courier named Walter from Speedaf contacted me via WhatsApp and phone while he was outside the building. However, I did not receive any prior notification of the delivery. Waybill number [ZA***] [SHEIN]

As a customer, it is important to note that many of us work during the day. Therefore, I believe an email or SMS should be sent either the day before or early in the morning to notify the customer of an upcoming delivery. According to the email I received from your company, my order was scheduled for delivery on 10 February 2026, but the lack of prior notification was very inconvenient for me.

I am disappointed with the service and hope that you can address these issues to ensure better communication and customer experience in the future.