Complaint- Delayed Delivery / Poor Service - ZA***

To Speedaf Customer Service,

I am writing to complain about the poor service regarding my shipment ZA*** that arrived on the 28-08-2026 to your facility but I still have not received my package.

The promised turn-around time has passed and I have not received my parcel, nor any clear update on its status. Attempts to get assistance have been unsuccessful. Your call centre agents don’t answer calls, your WhatsApp number is the same (no one responds)

This delay is unacceptable and has caused me inconvenience.

Please provide an immediate update on the location of my parcel and ensure urgent delivery within 24 hours.

I expect a prompt response.

Regards, Sisipho Zwakala ***