Speed Queen Washing Machine

I bought a speed queen washing machine, the salesman at Makro told me I have a 2 year guarantee and any problems Speed Queen will be contacted to assist. Well the machine is leaking at the back it looks like it is on the clamp, we are not washing machine experts so I called in this morning and spoke to Jerry, that was at 8 30 this morn, he kept on telling me he would phone speed Queen and phone me back, after calling him a few times I got a call from Peter at Makro to say he got hold of Speed Queen and they would charge me a call out to come and check the machine. My whole kitchen floor flooded last night and we spent a long time with a torsch to try and sort this out. Eventually at 11 last night I decided I would call the experts for help. Jerry was suppose to phone me back at 12 today with the number of Speed Queen SA which he never did. I have phoned him several times today to assist me, they are quick to make a sale but after care sales stinks. I have emailed Speed Queen in the USA and in Eu just to tell them how South Africa deals with new customers. I phoned Speed queen myself this afternoon and was told Makro only phoned them the first time after 10 today.