AP
Anita P
1 reviews | Active since Dec 2015
01 Dec 2015, 09:39
WAITING 8 MONTHS FOR PAYOUT OF MONEY IN SAVINGS AC
I resigned from Spectramed in March. I was informed that money in my savings account will pay out within 5 months (other medical aids pay out within 3 months???). I phoned several times and every time I get the answer: \ perhaps you will receive it by the end of the month"for several months now. I eventually manage to speak to a manager/supervisor who said he will keep me updated. I was promised that I will receive my money by the end of November. It is now 1 December and I am still waiting ..."""
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Spectramed Medical Scheme's replyOfficial
01 Dec 2015, 11:40Hello Anita du ,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Spectramed Medical Scheme's reply01 Dec 2015, 11:40
Official
Hello Anita du ,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed