Very poor service

I have been a member of Spectramed for many years and always felt that we got great value for money. However, we have recently really needed assistance with pre-authorising a hip replacement due to cancer. I have spent more than 80 minutes on the phone this week and I am yet to receive feedback from them!

Today I received an sms from them stating that they are taking my service experience to a next level by giving me their Chairman's direct line. What a joke. After lots of computer-generated options, I landed back at the call centre who had absolutely no idea who this Chairperson was!

I still couldn't get an answer from them. I told them that this is a time of need for me and requested Bonginkosi to PLEASE call me when he receives an answer (he said that will happen tomorrow - 13th). He rep**** that he did not think it is possible because when the call centre gets busy, they do not have time to make calls.

Customer service??????????

As for the "taking your service experience to the next level", you certainly did!!!!!!! It cannot get any lower than this!

Spectramed - rather make no promises. This way at least I won't feel that you have failed me by lying to me too!