1 reviews | Active since Mar 2016
Unfair listing without notice
In 2013 I joined Spectramed and within a month \never used\" I cancelled my membership in writing as requested by them stating reasons for it and everything. I faxed the letter to them as advised and then called in to confirm if it was received, I was told yes and that my cancelation has been accepted, I proceed to ask the consultant if I will be held liable for any cost she said no and that membership has been cancelled with immediate effect. (All calls are recorded so they should have it on record)<br> In 2015 I receive a final demand letter from Ergometrix delivered to the same house address which I have been at for 25 years \"BUT SPECTRAMED COULD NOT REACH ME\", stating I have an outstanding balance of R3958.57 that need to be settled immediately to avoid action. I contacted Hennie via email and telephone to request supporting documents as to where the amount comes from, because he did not have them. He told me if I don't pay the amount in the letter he would go ahead and list me no questions asked. \"They have on record that I cancelled my membership, date and everything but now claim they don't have my cancelation letter\"<br> I am not happy at all!!!! "
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you once again for raising your concerns. We understand that a dedicated consultant has been in contact with you and trust your query has been addressed. Please do not hesitate to contact us should you have any further questions or concerns.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you once again for raising your concerns. We understand that a dedicated consultant has been in contact with you and trust your query has been addressed. Please do not hesitate to contact us should you have any further questions or concerns.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
