Unacceptable

<p>My mother who is a member of spectramed , has been charged R1000 extra on her monthly payment. Apparently the reason for that is because she did not provide her proof of income. She specifically chose the packet she could afford and now this month they take a total of R3000 of her bank. The people at your offices are unsympathetic and uncaring that she wont have anything to eat for the rest of the month because you just take more money than what was signed for! They also told us that there is nothing we can do about it and if she wants to resign she'll have to make one last payment. Looks like Spectramed really cares for their customers!. </p> <p>Anna Senekal member number ***</p>