SPECTRAMED - WORST CUSTOMER SERVICE

<p>My mom is struggling since Oct 2015 to get a claim paid iro Vermaak & Vennote in Centurion. I spoke with a Portia Mfiti who told me there is a system error. With a follow done in March 2016 I was told the same thing by Portia. I asked then to speak to her manager, Reena Huma...just as bad. Just empty promises and no deliverance. She did even have the decency to phone me back or send me and email with feedback as promised. I phoned again and hold on for almost 40 minutes. Just to inform me the problem is not yet resolved and Reena will phone me back. I started laughing, what a joke. You tell me in 6 monts time they cannot fix a system error. What are the manager and staff then doing. They can as well close the place because they dont add any value just frustrate their members and their families. I then request to spoke to the Manager on top of Reena, hopefully she will do something for us or fix the problem and get the claim paid, by the name of Mtombi Sedanyone. I was promised she will phone be back before close of busines today, 24 may 2016. Pefectic...all I can say. Management can seriously attend to their management styles and attend courses of how to treat clients, because if they were in my industry, they would have been out of business a long time ago.</p>