SPECTRAMED MEDICAL AID - CLIENT SERVICES IS PATHETHIC -

<p> </p> <p>I am battling to get a account settled and paid since last year November and have to re-submitting the account as per their request once I follow up. Everytime I phone in I get a different answer - even if I phone in 2 times on the same day :-) The staff is incompetant to handle the client services and thy cannot give you the answers on your queries and even hang up on you if they do not know what to answer. </p> <p>I have re-submitted a account now about 25 times - with no success. I have confirmatioon that the e-mails was delivered and read and I have about 15 different refference nr's for everytime that I phoned in.</p> <p>Each time I am on the phone for about 45 min - and it is not free calls - just for the record .... the last time I phoned to follw up the person could not give me a answer on why do I have to re-submit the claim if I already send it and you receivd it and send it off - then they say ... but they did not have feedback yet and i have to phone back in 14 days again ..... and when I unsitted on a reply now or speak to a superviser the phone was just put next to the phone and left it there .... very good service you think ? The dr's account that is outstanding is getting impatient now and need the account to be paid it is R 1 900.00 and to top it all it was a in hospital treatment .. what should I do more to get this account settled and paid ? How many times do I have to phone in again before his account is going to be settled. I am really really disgusted and so dissapionted with SPECTRAMED MEDICAL AID.</p>