SPECTRAMED DONT KNOW WHAT THEY ARE DOING- PATHETHIC

<p>This is Mrs Vyapuri that has been trying to sort payment for an account from November 2015.</p> <p>I first spoke to someone on the 11/1/2016(***) who informed me that this account will be paid after the 15/1/2016 as your offices are aware of this problem of payments to Life Hospitals. Everyone can see the error and they don't know why it was not paid. It was logged for payment on Friday 13/5/2016 by Tiresano but as usual it was not paid. It is very frustrating dealing with your call centre. You have my medical aid number which is :</p> <p>When you log into the account you can see exactly who I have been dealing with from December 2015/January 2016. Why can't you pick up the details and references? </p> <p>I spoke to Zinhle on the 8/4/2016 after I received a final demand from Life Mount Edgecombe hospital. She is an idiot that doesn't know how your medical aid work alas no joy from her. Then I spoke to other people during the course of the next week or so, and guess what still no joy. </p> <p>I then spoke to Tiresano(***) and guess what he was one person that knew what was happening and could see your bungle up. He has being trying to help me but still no joy. After I spoke to him last week Tuesday I think (I am sure you have all this recorded) he assured me that he sent this account for payment and it will definitely be paid by Friday 13/5/2016. He advised me to call in the afternoon and check. I did call in but whomever I spoke to(again easy for you to check records) told me that the payments only go off in the night so I must phone on Monday. </p> <p> Well come Monday called in spoke to Joslyn and she wants me to repeat the entire saga, whilst I am calling from work might I add. But alas give her the benefit of the doubt and she tells me it was not paid. So she logs a case for Tiresano to call me back(868650) the only thing she could do and this was Monday 16/5 and I am still waiting for that call back. Life Mount Edgecombe now wants to hand me over. I HAVE NEVER HAD A BAD CREDIT RATING. IS SPECTRAMED GOING TO SORT THIS OUT.</p> <p>Well I spoke to Tiresano on the 18/5/2016 who has assured me that it will be paid by the 27/5/2016 as it was too late to be paid at the end o f that week. So here I go again trusting someone only to receive a call this afternoon to let me know that I still owe the money. So I call in and speak to Rhina(***) and let me tell you my pressure was going throughthe roof, so I wasn't very polite but who would be after 5 months. She tells me that the medical aid cannot pay this account. Suffice to say I lost it, and told her for a supervisor she knows nothing and how did she get the job. Well I am fed up. I have never had such treatment in the over 8 years that I have been dealing with Spectramed, so what changed that makes your administration so ***********. </p> <p> </p> <p> </p> <p>I may seem rude but frankly I don't care, you guys have no idea the stress and frustration I am under because SPECTRAMED failed to pay an account. It should also be mentioned that when I first called in about the non payment of the account, I was told the the Life Hospital and Spectramed are aware that there is a problem with the payments of accounts to Life Hospitals and I was assured that it would be sorted out in 2n weeks which IS NOT THE CASE.</p>