Shocking Service

<p>We have had the most frustrating 3 or 4 months with Spectramed to get one change sorted out. We first sent a mail which they deny they recieved, and requested proof. Even after sending them proof 4 times of the mail, they still denied receiving the mail/ request. In the meantime, we had to make close to 20 calls to try and get them to acknowledge the mail. They eventually found the mail, but still would not adjust our request to the date we sent the mail. In this time, we were begging to speak to senior management, and they tried everything in their power to prevent us from speaking to senior management. Our initial contact was made on the 1st of May 2017, and up to date they have not sorted our problem out. They took us off the debit order system whilst they were attempting to sort the problem out, but then notify us that due to non payment, we are suspended and not covered. How pathetic to say the least. They still deny us contact with senior management. I am aware of a number of people not happy with Spectrameds service, and it seems to be getting worse. If you are looking for a good medical aid - STAY AWAY FROM SPECTRAMED, YOU WILL BE SORELY DISAPPOINTED.</p>