service pathetic again

<p>Am registered on their one health programme for diabetes. They sent me a list of what must be done by who and how often a year.</p> <p>Phoned spectramed to obtain my authorisation after making the drs appointment.</p> <p>Phoned them , pushed button for chronic and got put through to the pharmacy. Eventually she put me through to Katlego on preauthorisations. Within the first 2 questions I was asked what was the doctors practice number. Told him I did not know.. What blood tests did I need done and when. Told him Wednesday and then gave the list of the blood tests needed according to what one health sent me. What are the icd10 codes. THen I stripped it with him and told him if I was expected to study so that I could do his job then I should be given the benefit of cheaper rates. In the space of 6 minutes he asked me 3 times when my blood tests were to9 be done. \i was blunt and told him that if he cannot speak to a customer and remember what the customer had said then he should not be in that position.When we finally completed the questions he needed to ask, he said he would contact me with the authorisation number. I gave him both my office number telkom and my cell number, requesting him to sms it to me preferably. I should have been at the doctors now so that they could draw the blood to be sent to the laboratory for the tests to be done. However I have still not yet received my authorisation number so did not go. My brother is with discovery health. They are given their authorisations whilst they wait on the phone. Spectramed is just so totally unprofessional and their service remains pathetic.</p>