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nicolaas B

1 reviews | Active since Mar 2016

11 Mar 2016, 13:36

refusal to give details of account

Spectramet refuse to give me details of account and after 9 months since I cancel my account and paid them they send me and account which I could not open and send an email asking for details nothing received today one day later I received a call from somebody from Ergometric I cant find this name no where I ask them for details and all I got was a SMS from *** that I must pay R2087 into their account FNB***4 Please help should I go to the Police.Regards Njj Boonzaaier

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Replies (2)
Spectramed Medical Scheme
Spectramed Medical Scheme's reply14 Mar 2016, 09:30
Official
Hello nicolaasjacobus,

Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.

Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Spectramed Medical Scheme
Spectramed Medical Scheme's reply23 May 2016, 09:50
Official

Thank you once again for raising your concerns. We understand that a dedicated consultant has been in contact with you and trust your query has been addressed. Please do not hesitate to contact us should you have any further questions or concerns.

Kind regards

Agility Global Health Solutions Africa on behalf of Spectramed