promised feedback never happened

Registered my complaint on 15 Sept 2015. Eventually got contacted by a \dedicated consultant"He said he would get back to me. He must have gone back as I have had no further contact with him. Justifies my initial rating as totally useless and unprofessional and couldn't give a damn for the clients. Have contacted a broker to look around for another scheme where courtesy to the clients is shown and where they actually pay the claims. Agility is pathetic with their admin as well."""