Poor service, unable to communicate

On 22 Sept' 2015 I notified Spectramed by email that I wish to resign from the scheme. <br> I received a reply on 25 September requesting further information proving that the email was received by them. <br> When I was again debited, I was informed that I had to give a calendar months' notice, which would mean that my notice period became effective 01 Oct' and my membership would end on 31 Oct', and the last debit order would be on even date. In email correspondence I was notified that my resignation would only be effective at the end of Dec'. I asked why this would be the case, but was only told \Management has denied you resignation"with no further explanation given.<br> I contacted the call centre on 17 Nov' to clarify why my resignation would not be accepted"